At GameForgeOnline, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our returns and refunds policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Items must be returned within 30 days of the purchase date.
Items must be in their original packaging, unused, and in the same condition as when you received them.
A receipt or proof of purchase is required.
2. Non-Returnable Items
The following items are non-returnable:
Gift cards
Downloadable software products
Opened or used electronic products
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at [email protected] or call +852 68012388 to request a return authorization.
Provide your order number and details about the item(s) you wish to return.
Once your return is authorized, we will provide instructions on how to send your items back.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the shipping costs.
6. Exchanges
If you would like to exchange an item for a different one, please follow the return process above and place a new order for the desired item.
7. Contact Us
If you have any questions or concerns regarding our Returns & Refunds policy, please contact us at:
GameForgeOnline
Shop 303, 298, Computer Zone,
298 Hennessy Rd, Wan Chai, Hong Kong
+852 68012388 [email protected]
